Microsoft Dynamics 365: Features, Benefits, and Importance

Every department in any organization works towards the end goal of satisfying the customers and clients. Since 2016, with the introduction of Microsoft Dynamics 365, businesses have focussed more on business relationship management.

There has been a lot of buzz around Microsoft CRM and its ways which have offered powerful solutions to manage business relationships, databases, and customers.

It has also extended the core functionalities, new businesses, and enhanced tools for transforming the sales, marketing, processes and customer services.

Additionally, allowed employees to be more knowledgeable, productive, and dynamic with customers, team members, and prospects.

Thus, having an integrated business solution like Microsoft Dynamics is right or wrong should be known to everyone. To clear the air about its usefulness, it is crucial to understand, its features, benefits, and advantages.

“Before we take a look at how Microsoft CRM boost in innovation and ROI, first let us understand what does it mean?”

Microsoft Dynamics 365: Definition And Products

It is a collection of different software and apps that manage the business process related to any vertical. A software or an app can be used individually as per the need and business requirements.

It is the part of Microsoft business solutions that comprises a group of ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) software to make medium and large businesses work in a better way.

Also Read: Is It Good To Use Microsoft Dynamics CRM For Education Sector?

Six outstanding products Microsoft Dynamics 365 are as follows:

• Microsoft Dynamics 365 Business Central

• Microsoft Dynamics 365 Finance And Operations

• Microsoft Dynamics 365 Sales And Marketing

• Microsoft Dynamics NAV

• Power BI: Business Intelligence

• Microsoft Azure

These products are popularly categorized under Microsoft Dynamics ERP and Microsoft Dynamics CRM which acts as the business management software.

“All of the above products or Microsoft services innovate, transform technology, upgrade services and accelerate the journey of digital business and products.”

These are the heavy enterprise solutions that mainly focusses on satisfying the needs of the organization like NGOs, governments, businesses, colleges, groups, etc.

The extensive features of Microsoft Dynamics 365 put them ahead of other business management software and make it a one-stop-shop for business software solutions.

Features Of Microsoft Dynamics 365

• With business process standardization, it has improved the operational efficiency by automating processes and enabling workflow engines.

• It is seamlessly integrable as it can be easily paired with other Microsoft tools such as Office 365. For example, it is easy to import customer data from Dynamics CRM to Microsoft Excel.

• It follows a No-Code approach because the Power Apps in Microsoft Dynamics 365 lets you build custom applications easily and quickly. This business solution has undoubtedly enhanced the customization system.

• It makes your employees smart by providing free mobile solutions and crosses web browser support at multiple devices.

• It offers you advanced business features and robust scalable database architecture.

• The Relationship Assistant is one of the best features which tracks your activities, messages, opportunities and generate action cards at your dashboard to alert or notify you, thus keeping communication and interaction strong.

• Microsoft Dynamics is deployable on any platform or mobile device. Simply put Dynamics 365 in your device, you get the choice to select the best model.

A few other features:

• Cortana Integration

• Server-to-server authentication

• Web API enhancements

• Editable Grids

• The enhanced client API support

Regardless of how, when or where your customers or clients, leads, and partners decide to interact with your organization, Microsoft Dynamics 365 software offers you several advantages by delivering extensive, easy-to-use business solutions for successful management of a business.

If you are willing to invest your money in it, then we would recommend you to hire Microsoft Dynamics 365 developers who can build and manage all the Dynamics related software.

Why Businesses Choose Microsoft Dynamics 365 CRM and ERP Softwares?

Though the features and practical functionalities let the business to boost in terms of ROI with the help of Microsoft Dynamics 365 software and services, there are a few extra benefits that made the businesses and organizations to choose it as a total business solution.

• It has the highest user adoption due to its ease-of-use.

• Its connection or integration to other Microsoft Products is easy and reliable.

• It has powerful built-in tools that guide you in business for improving productivity and efficiency.

• It is intelligent, productive, flexible, scalable and secure.

• Finally, it is affordable!

Also Read: How Microsoft Dynamics Increase Your Business Revenue?

All in all, it provides great potential by reducing investments and improving the agility for the companies. The product is affordable and is widely in use around the mid-sized and big companies.

Therefore, giving it a try can yield you good business!

Those don’t forget to contact the best Microsoft Dynamics 365 services in USA to learn, implement and execute all the above mentioned Microsoft business solutions products to lead in your industry.