WHO WE ARE
Zrix ("Zrix", "we", "us", or "our") is a software solutions company providing customer engagement, CRM, and omnichannel support solutions. We provide a customer engagement and CRM platform ("Platform") that enables businesses ("Clients") to manage customer interactions, sales, and support across multiple communication channels, including web chat, email, phone, messaging platforms, and integrations with e-commerce platforms such as Shopify.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, Platform, and related services. We operate in two primary privacy roles: Data Controller / Business: When we collect and use information about our own customers, website visitors, business contacts, and Client account users. Service Provider / Data Processor: When we process customer information on behalf of our Clients to provide Platform services.
Scope of This Policy
This Privacy Policy applies to personal information collected through:
- Our websites.
- Our Platform and software services.
- Client integrations and authorized connections.
- Communication channels managed through our Platform.
When we process personal information on behalf of a Client, that Client remains responsible for determining how customer information is collected and used. Their privacy policy governs their relationship with their customers.
Personal Information We Collect
Information We Collect as a Business
For Clients, account users, and business contacts, we may collect:
- Name.
- Business email address.
- Phone number.
- Company information.
- Job title or role.
- Account credentials.
- Usage and technical information related to Platform access.
Information We Process on Behalf of Clients
When acting as a service provider for our Clients, we may process customer information including:
- Name.
- Email address.
- Phone number.
- Shipping or billing address.
- Customer support conversations.
- Order information.
- Product inquiries.
- Shopping preferences.
- Cart information.
- Order status and fulfillment details.
We only process information necessary to provide the contracted Platform services.
How We Collect Information
We collect information through:
- Information provided directly by Clients during registration, onboarding, or use of our Platform.
- Authorized integrations connected by Clients.
- Third-party platforms authorized by Clients, such as Shopify APIs.
- Customer interactions through chat, messaging, email, or other communication channels operated through the Platform.
How We Use Personal Information
We use personal information to:
- Provide and operate our Platform.
- Provide customer support and communication management tools.
- Assist with product discovery and recommendations.
- Manage customer inquiries.
- Support order tracking, replacements, and refunds based on Client instructions.
- Improve Platform performance and security.
- Prevent fraud, abuse, and unauthorized access.
- Meet legal and regulatory obligations.
- Send communications where permitted and authorized.
Legal Basis and Privacy Rights
Depending on applicable U.S. privacy laws, we process personal information based on:
- Providing requested services.
- Contractual obligations.
- Legitimate business purposes.
- User consent where required.
- Compliance with legal obligations.
Where required by applicable privacy laws, individuals may have rights including:
- Requesting access to personal information.
- Requesting correction of inaccurate information.
- Requesting deletion of personal information.
- Opting out of certain data sharing or marketing activities.
- Requesting information about how personal information is collected and used.
Sharing of Personal Information
We do not sell personal information.
We may share information only when necessary to provide our services, including with trusted service providers and technology partners who support our operations.
Our service providers may include:
- Email delivery providers.
- Messaging providers such as WhatsApp Business solutions.
- Voice and telephony providers.
- Cloud hosting and infrastructure providers.
- Security and analytics service providers.
All service providers are required to maintain appropriate confidentiality and security protections.
We may also disclose information when required by law, legal process, or to protect our rights, safety, users, or business operations.
Third-Party Integrations
Our Platform may connect with third-party services authorized by Clients, including e-commerce platforms such as Shopify.
Information shared through these integrations is processed according to:
- Client authorization.
- Applicable third-party platform rules.
- This Privacy Policy.
- Client privacy policies.
International Data Transfers
Our Platform may involve processing information across different locations.
Where personal information is transferred internationally, we take reasonable measures to ensure appropriate safeguards and protections consistent with applicable privacy laws.
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information, including:
- Encryption of data during transmission.
- Secure storage practices.
- Protection of credentials and API access tokens.
- Role-based access controls.
- Restricted employee access.
- Monitoring and security procedures.
- Incident response processes.
However, no online system can guarantee complete security.
Data Retention
We retain personal information only for as long as necessary to provide services, meet legal obligations, resolve disputes, enforce agreements, and maintain business records.
For customer information processed on behalf of Clients:
- Data is retained during the active Client subscription period.
- Upon termination of services, data is deleted or returned according to contractual requirements and applicable laws.
- Certain information may be retained where legally required.
Your Privacy Rights
Depending on your location and applicable laws, you may request:
- Access to your personal information.
- Correction of inaccurate information.
- Deletion of personal information.
- Information regarding our data practices.
If we process your information on behalf of one of our Clients, we may forward your request to that Client, who is responsible for responding.
To submit a privacy request, contact:
Email: info@zrix.com
Cookies and Chat Widget
Our website and Platform may use cookies or similar technologies to:
- Maintain user sessions.
- Improve website functionality.
- Support communication features.
Our chat widget may store a session identifier in your browser to maintain conversation continuity.
We do not use chat widget cookies for advertising purposes.
Children's Privacy
Our services are intended for businesses and users aged 18 or older.
We do not knowingly collect personal information from children under applicable U.S. privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated "Last Updated" date.
Contact Us
If you have questions, privacy concerns, or requests regarding this Privacy Policy, please contact us:
Zrix
Email: info@zrix.com
For Client-specific customer data requests, please contact the relevant business or store that collected your information.